If you can't log into Prosp — whether it's the login page that's missing, an OTP code that never arrives, or a "Failed to fetch" error — the fixes below will get you back in. Most of the time it takes less than a minute.
🔑 Where to Find the Login Page
Prosp doesn't have a permanent "Login" link on the landing page — the same button is used for both new and returning users.
Go to prosp.ai.
Click Try for Free in the upper-right corner.
You'll be redirected to the login page. Enter the email address you originally signed up with.
Prosp uses email-only login. There's no password — you'll receive a one-time code (OTP) by email each time you sign in.
📧 If You're Not Receiving the OTP
If the login email never arrives, the issue is almost always browser-related rather than email-related.
Try logging in from a different browser (e.g. switch from Chrome to Firefox or Safari).
If that works, clear your cache and cookies in your usual browser, then try again there.
Check your spam/junk folder — sometimes the OTP email lands there on the first send.
Make sure you're using the exact email address you signed up with. A typo or a different address (work vs. personal) won't trigger an OTP.
Quick fix — Switching browsers solves most OTP-not-received issues in a single try.
🔁 There's No "Reset Password" Option — Here's Why
Some users go looking for a password reset link and assume something is broken when they can't find it. Nothing is broken — Prosp simply doesn't use passwords.
We don't have an option to reset or change a password since we only use email for logging in. Each login generates a fresh OTP, so your account stays secure without you having to manage a password.
🛠️ If You Still Can't Log In
If you've tried a different browser, confirmed the email is correct, and the OTP still isn't arriving, send us your workspace URL so we can look from our side.
Find your workspace URL — it looks like https://prosp.ai/dashboard?workspace=XXXX.
Send it to support along with the email address you're trying to log in with.
Mention which browsers you've already tried.
Heads up — If you see a "payment failed" message blocking login, that usually means a subscription needs attention rather than the login itself. Check Settings > Billing once you're back in, or message support if you can't reach the dashboard.
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