If your campaign shows as Running but no messages are going out, one of four things is almost always responsible: a disconnected account, a parked account, a LinkedIn weekly limit, or leads that don't qualify for the action you're sending. Here's how to tell which it is.
🔌 Reason 1: Your Account Got Disconnected
If your LinkedIn account disconnects mid-campaign (cookie expired, captcha, restriction), the campaign automatically stops to keep you safe.
Go to Settings > Accounts and check the status of your LinkedIn account.
If it shows red/disconnected, reconnect it (Credentials, Extension, or Cookie method).
Once connected, go back to your campaign and toggle it back on.
After reconnection — Your campaign picks up where it left off — you don't need to re-import leads.
🅿️ Reason 2: Your Account Is Parked
If your account has been inactive for 7+ days with no campaigns running, Prosp parks it automatically. Parked accounts can't send anything until activated.
Go to Settings > Accounts.
Find the parked profile and click Activate (or click the 3 dots → Activate).
Refresh the page and resume your campaigns.
📉 Reason 3: LinkedIn Weekly Connection Request Limit
If you've hit LinkedIn's weekly connection request cap, all connection-request actions in your campaign pause until LinkedIn resets the count — usually within 2-3 days.
This is enforced by LinkedIn, not Prosp — there's nothing to override on our end.
Other parts of your campaign (messages to existing connections, profile visits, etc.) keep running.
Stick to the 20 connection requests / day or 100 / week recommendation to avoid hitting it again.
📚 Reason 4: Leads Stuck in "In Campaign" Status
If a lot of leads sit in In Campaign status with no actions taken, here's what's actually happening — and it's not always a bug.
"Contacted" means the lead has gone all the way through the sequence. "In Campaign" means the lead is in the sequence and continues the perform activities within the campaign.
🛟 Still Not Sure Why It's Not Sending?
Send support the campaign URL — it looks like https://prosp.ai/campaigns?workspace=…&id=… — and we'll pull the report from our side and tell you exactly what's stuck and why.
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